Last Updated: September 2026
At GS GLOBAL TRADERS, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read the following Return & Refund Policy carefully before placing an order.
1. Return Eligibility
A product may be eligible for return or replacement if:
- The product received is damaged or defective.
- You received a different product from the one ordered.
- The product is missing essential parts or accessories.
- The product received is significantly different from the product description.
The product must be returned in its original condition, along with its original packaging, accessories, manuals, tags, and other items supplied with the order, wherever applicable.
Products that have been used, damaged due to misuse, altered, or returned without the original packaging may not be eligible for return.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
For damaged products, we may request clear photographs or a short video showing:
- The product and its packaging
- The damage or defect
- The shipping label/order details
This information helps us verify the issue and process your request quickly.
3. Wrong Product Received
If you receive a product different from what you ordered, please contact us with your order details and photographs of the product received.
After verification, we may arrange a replacement or refund, as applicable.
4. Missing Items or Accessories
If any item, part, accessory, or quantity is missing from your order, please contact us with your order details and supporting photographs.
We will review the issue and provide an appropriate resolution.
5. How to Request a Return
To request a return, please contact our customer support with:
- Order number
- Name used for the order
- Product name
- Reason for return
- Photographs/videos, if applicable
After reviewing your request, we will inform you whether the return is approved and provide further instructions.
Please do not send a product back to us without receiving return instructions from GS GLOBAL TRADERS.
6. Return Shipping
Where a return is approved because the product was damaged, defective, incorrect, or incomplete due to an issue attributable to us, we will provide appropriate return instructions.
For other types of returns, return shipping arrangements may depend on the product and applicable return conditions.
7. Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, the applicable amount will be processed to the original payment method or through another suitable method, as applicable.
The time taken for the refund to reflect in your account may depend on your bank, payment provider, or financial institution.
8. Replacement
Where applicable, an approved return may be resolved through replacement of the product instead of a refund.
Replacement is subject to product availability. If the same product is unavailable, we may provide another appropriate resolution.
9. Non-Returnable Situations
A return may not be accepted in situations including:
- Product damaged due to misuse, negligence, or improper handling.
- Product modified or altered after delivery.
- Missing original packaging or essential accessories, where applicable.
- Normal wear and tear.
- Damage caused after delivery.
- Return request that does not meet the applicable return conditions.
Certain products may have specific return conditions, which will be mentioned on the respective product page wherever applicable.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched, or handed over for delivery.
If an order has already been shipped, the applicable return/refund process may apply.
11. Refund for Cancelled Orders
For eligible prepaid orders that are successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.
The time taken for the amount to appear in your account depends on the payment gateway and your bank.
12. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.
GS GLOBAL TRADERS
Website: gsglobaltraders.com
Email: gsglobal.traders.hyd@gmail.com
Phone/WhatsApp: +919700011567
We will be happy to assist you with your request.